Welcome to the Genies & Gems Help Center!
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Item and Level Progress Loss
Lost your items or level progress?
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Freezing / Crashing / Loading Issues
Get help with common freezing, crashing, and loading problems.
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In-app purchases
Having problems with in-app purchases?
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How to Play
Everything you need to know about playing Genies & Gems!
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Facebook Troubleshooting
Having issues with the game's Facebook features? Get help here.
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Other
Can't find your issue? View a list of all our help topics!
Need more help?
Contact Support!